Automation – Real-Time Collaboration Mobile App

Client

One of world’s biggest software company headquartered in Seattle, USA

Industry

Computer Software

Solution

 Marketing Automation

Location

USA

Client Needs

Microsoft was one of our existing client and they desired an app that would allow their sales and marketing team to be updated with all the offers, services, new features announcements and generic announcements for a new product.

The app needed to be capable of sending notifications, submitting support questions from the sales support team and to allow answers in return. They also wanted the ability to collaborate with other team members on real time problems to get suggestions and solutions.

TECHNOLOGYTECHNOLOGYTECHNOLOGY
  • MS .NET Framework
  • SQL-Server
Solution Overview

Key Strategies Implemented

The entire system was divided into two main components:

  • Content Management System (CMS)
  • Mobile Phone Application
Making an impact

Key Results

  • CMS was created and used by the office staff to update the required content.
  • The CMS provided Real-Time support by replying to queries raised by field staff using their phone app.
  • Staff could use it to get latest updates on trainings and announcements
  • collaborate within the team to get real time answers from team members
  • Field staff and office staff were constantly connected
  • Eliminated the need to carry hard copies of collaterals
  • Constant updates on latest offers
  • Enhanced the overall accuracy, productivity and performance of the field staff and saved printing and distribution cost