Real-Time Customer Engagement Platform| Mundrisoft

Client

A software start-up from northwest USA

Industry

Computer Software

Solution

Product Outsourcing

Location

USA

Client Needs

Challenges

The client faced increasing pressure to improve their customer service experience by effectively addressing negative feedback in real time. Their existing survey processes were static, reactive, and lacked the immediacy needed to mitigate dissatisfaction or improve service outcomes.The client faced increasing pressure to improve their customer service experience by effectively addressing negative feedback in real time. Their existing survey processes were static, reactive, and lacked the immediacy needed to mitigate dissatisfaction or improve service outcomes.

Benefits

The major benefits of using this tool are

The new software is being used in numerous industries such as restaurants, hotels, retail chains, airlines, products manufacturers, and many other service based industries.

1

Retain Customers

Our customer now uses real-time insight to stay on top of and resolve customer issues quickly. This means better customer experiences, deeper personal relationships with customers, and increased customer loyalty to products and services.

2

Increase Revenue per Customer

Helps build a loyal customer base. As more loyal customers are added, business grows. In addition, this software provides an easy way to upsell and cross-sell products.

3

Increase Accountability

With instant insight, customer feedback drives performance metrics and improves the overall customer experience. Staff is kept more customer focused, allowing award systems that use customer feedback to reward employees for superior customer satisfaction.

4

Optimize Operations

Real-time insight drives real-time solutions. Our client receives instant alerts that enables them to respond to customers immediately. Rich reports and live analytics area utilized to monitor performance and more easily understand customer needs.

Solution Overview

Key Strategies Implemented

Mundrisoft developed a robust customer engagement platform using .NET technology, tailored to the client’s needs.

Making an impact

Key Results