Our client was looking for an application to collect survey results and act real-time on any negative feedback. They needed to quickly act on the collected data of their survey to enhance the customer service experience, increase the business values by understanding the problems and act on them in real time.
Mundrisoft created the application using .net allowing the administrator to quickly take action on any negative feedback. All negative feedback triggers alerts using email and SMS notifications to the managers and administrators allowing them to act immediately.
The newly created application is a real-time customer engagement platform that delivers 360 degrees of digital interaction. Going beyond traditional surveys and analytics, it includes powerful features that help its client build and deepen customer relationships, increase revenue, and grow their brand, delighting before they post negative comments online, all while delivering rich, engaging experiences retaining valued customers.
The new software is being used in numerous industries such as restaurants, hotels, retail chains, airlines, products manufacturers, and many other service based industries.